Terms of service

Section 1 – Access and General Provisions

By accessing or using the Montero Elegance website and Services, you confirm that you are at least the age of majority in your country or region of residence (18+ in most jurisdictions). Our Services are not intended for minors, and use by individuals under the age of majority is strictly prohibited.

By browsing our website, placing an order, or otherwise interacting with our Services, you enter into a legally binding agreement with Montero Elegance and agree to comply with these Terms & Conditions, as well as all applicable laws and regulations. If you do not agree to these Terms, you must not use our Services.

To place an order or access certain features, you may be required to provide personal information. You agree that all information provided is accurate, complete, and up to date, and you are responsible for maintaining its accuracy.

If you create an account, you are responsible for safeguarding your login credentials and for all activities conducted under your account. Account sharing or transfer is not permitted. Any suspected unauthorized use must be reported to us immediately.

These Terms apply to all users of the website without limitation.

Section 2 – Orders and Payments

By placing an order with Montero Elegance, you submit an offer to purchase the selected products. All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, stock limitations, or incomplete customer information.

An order is considered accepted once payment has been successfully processed and an order confirmation email has been sent. If payment has been made and the order cannot be accepted, a full refund will be issued using the original payment method.

Please review your order carefully before completing checkout. Once an order has entered processing, modifications or cancellations may not be possible.

Products purchased are intended for personal use only and may not be resold or used for commercial purposes.

Accepted payment methods are displayed at checkout. Prices include applicable taxes unless stated otherwise.

All purchases are subject to our Refund & Exchange Policy.

Section 3 – Prices and Billing

All prices displayed on our website are shown in the applicable currency and include VAT or sales tax where required by law, unless otherwise stated. Prices, promotions, and discounts may change at any time without prior notice.

Shipping costs, customs duties, and import taxes may apply depending on the destination and are either displayed at checkout or charged by local authorities upon delivery.

Promotional offers and discount codes are subject to specific terms and may be withdrawn at any time.

You agree to provide accurate billing and payment information and authorize us to charge the full amount displayed at checkout, including taxes, shipping, and any applicable fees.

By completing a purchase, you confirm that:

The payment information provided is valid and authorized

You are permitted to use the selected payment method

Your payment provider will honor the transaction

Section 4 – Products

We strive to ensure that all product descriptions, images, and information are accurate. However, variations in color, size, or appearance may occur due to screen settings, lighting conditions, or manufacturing differences.

We do not guarantee that products will meet individual preferences or expectations. If a product does not meet your expectations, it may be returned in accordance with our Refund & Exchange Policy.

Product availability, descriptions, pricing, and specifications may change at any time without notice. We reserve the right to limit quantities or discontinue products at our discretion.

Section 5 – Order Processing, Shipping and Delivery

Orders are processed within 1–2 business days, excluding weekends and public holidays. Once shipped, a confirmation email containing tracking information will be sent.

Delivery times are estimates only and may be affected by factors beyond our control, including carrier delays, customs processing, weather conditions, or peak seasonal demand.

We are not responsible for delays caused by shipping carriers or customs authorities.

Risk & Ownership:
Ownership and risk of loss transfer to you once the order has been delivered to the shipping address provided at checkout.

Shipping costs, if applicable, are displayed at checkout.

Section 6 – Returns and Exchanges

Eligible items may be returned or exchanged in accordance with our Refund & Exchange Policy, which forms an integral part of these Terms.

Returned items must meet all conditions outlined in that policy.

For return or exchange requests, please contact us

Section 7 – Claims and Damaged Items

If a package arrives visibly damaged, please refuse delivery and notify us immediately.

If damage is discovered after delivery, it must be reported within 24 hours, including clear photos of the product and packaging.

Once approved, Montero Elegance will either:

Send a replacement at no additional cost, or

Issue a full refund, including return shipping where applicable

Section 8 – Order Cancellation

Orders may be canceled before shipment processing begins. If the order has already been dispatched, it must be returned in accordance with our Refund & Exchange Policy.

To request a cancellation, contact us as soon as possible

Section 9 – Intellectual Property

All content on this website, including text, images, graphics, logos, designs, videos, and layout (“Content”), is owned by or licensed to Montero Elegance and is protected by applicable intellectual property laws.

Content may be used solely for personal, non-commercial purposes. Unauthorized reproduction, modification, distribution, or use of any Content without prior written consent is strictly prohibited.

All trademarks, brand names, and logos are the property of their respective owners. No rights are granted except as expressly stated.

Section 10 – Privacy Policy

Your personal information is collected and processed in accordance with our Privacy Policy.

As our store is hosted on Shopify, certain data may be processed by Shopify in compliance with applicable data protection laws. Shopify may store data in jurisdictions outside your country of residence.

By using our Services, you acknowledge and agree to both our Privacy Policy and Shopify’s Privacy Policy.

Section 11 – Feedback

Any feedback, reviews, or suggestions submitted to Montero Elegance may be used for business purposes, including service improvement and promotion, without compensation.

You confirm that any feedback provided does not infringe third-party rights and may be removed if it violates these Terms or applicable laws.

Section 12 – Limitation of Liability

To the fullest extent permitted by law, Montero Elegance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from the use of or inability to use our Services or products.

Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Section 13 – Force Majeure

Montero Elegance shall not be held liable for failure or delay in performance resulting from events beyond reasonable control, including but not limited to natural disasters, pandemics, war, governmental actions, customs delays, supply chain disruptions, or transportation failures.

Our obligations will be suspended for the duration of such events, and reasonable efforts will be made to resume performance as soon as practicable.

Section 14 – Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the country in which Montero Elegance is registered, without regard to conflict of law principles.

Any disputes shall be brought before the competent courts of that jurisdiction, unless mandatory consumer protection laws require otherwise.

Section 15 – Severability

If any provision of these Terms is deemed unlawful, invalid, or unenforceable, that provision shall be severed without affecting the validity of the remaining provisions.

Section 16 – Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon publication on the website.

Continued use of our Services constitutes acceptance of the updated Terms.

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