PRIVACY POLICY
Privacy Policy
This website is operated by Montero Elegance (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely, responsibly, and in accordance with applicable data protection laws.
This Privacy Policy explains what information we collect when you use our website, why we collect it, and how it is used to improve your experience. This policy applies exclusively to the services provided by Montero Elegance and does not apply to third-party websites or external resources.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Use of Our Services
When you register, place an order, or use our services, we may request personal information such as your name, email address, shipping address, billing details, and payment information. This data is used solely to process orders, provide customer support, and deliver our services.
Your information is stored on secure servers operated by Montero Elegance or trusted third-party service providers. We do not combine this data with other personal information for unrelated purposes.
Communication
When you contact us via email, contact form, or other communication channels, we may retain those communications in order to respond to your request and improve our customer service.
Any personal data shared in these communications is treated confidentially and stored securely. We do not use this information for marketing purposes unless you have given explicit consent.
Cookies
We use cookies and similar technologies to enhance the functionality and performance of our website and to better understand how visitors interact with it.
Cookies are small text files stored on your device that help us to:
Analyze website traffic and usage patterns
Remember user preferences
Improve website performance and overall user experience
Information collected through cookies may be stored on secure servers operated by Montero Elegance or trusted third-party providers, such as analytics or e-commerce platforms.
You may manage or disable cookies at any time through our cookie banner or your browser settings. Please note that disabling cookies may affect certain website features.
Use of Data
We do not collect or process personal data for purposes other than those outlined in this Privacy Policy, unless we obtain your explicit consent or are legally required to do so.
Third Parties
We do not sell or share your personal data with third parties, except when necessary to operate our store and fulfill orders. This may include trusted service providers such as:
E-commerce and website hosting platforms (e.g., Shopify)
Payment processors
Shipping and logistics providers
Analytics and technical service providers
These third parties are authorized to use your personal data only to perform specific services on our behalf and are contractually obligated to protect your information.
All employees and partners are required to handle personal data confidentially.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
Your Rights Regarding Personal Data
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, where legally permitted
Object to or restrict certain data processing activities
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be published on this page.
We recommend reviewing this Privacy Policy periodically.
Questions and Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 Email: support@monteroelegance.com
We aim to respond to all privacy-related inquiries within 24 business hours on business days.
FAQ
In which countries do you deliver?
Montero Elegance delivers to multiple countries worldwide. Available shipping destinations are displayed during checkout.
What are the shipping costs?
Shipping costs, if applicable, are clearly displayed at checkout before you complete your purchase.
We offer free shipping on most products as part of our promotions.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your shipment online.
How long is the processing and shipping time?
- Processing time: 1–2 business days (Monday–Friday, excluding holidays)
- Shipping time: Varies depending on destination and carrier
Delivery times are estimates and may be affected by factors such as customs processing, carrier delays, or peak seasons.
Can I cancel my order?
Yes. Orders can be canceled within 1 hour of placement, provided they have not yet entered processing.
To cancel, email with the subject:
Cancel + Order Number
After 1 hour, the order cannot be canceled but can still be returned according to our Return Policy.
Can I change my order?
Order changes are not guaranteed once processing begins. If you need to request a change, contact us as soon as possible and we will do our best to assist you.
What is your return policy?
You may return eligible items within 30 days of receiving your order, provided they are unused, in original condition, and in original packaging.
Full details are available on our Return & Refund Policy page.
How do I start the return process?
- Email us with the Subject: Return + Order Number
- Our team will respond within 24 business hours with return instructions.
- Ship the item using a trackable shipping method.
How long does it take for a refund to be processed?
Refunds are processed within 4 business days after return approval
Funds usually appear in your account within 4–6 business days, depending on your bank or payment provider
Total processing time may take up to 10 business days
Do you offer product warranties?
We do not offer extended warranties unless explicitly stated on the product page.
However, if a product arrives damaged or defective, please contact us within 24 hours of delivery and we will resolve the issue in accordance with our policy.
What payment methods are accepted and how is the transaction secured?
We accept the payment methods displayed at checkout, including major credit and debit cards and other secure payment options.
All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. Your payment details are never stored on our servers.