PRIVACY POLICY

Privacy Policy

This website is operated by Montero Elegance (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely, responsibly, and in accordance with applicable data protection laws.

This Privacy Policy explains what information we collect when you use our website, why we collect it, and how it is used to improve your experience. This policy applies exclusively to the services provided by Montero Elegance and does not apply to third-party websites or external resources.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Use of Our Services

When you register, place an order, or use our services, we may request personal information such as your name, email address, shipping address, billing details, and payment information. This data is used solely to process orders, provide customer support, and deliver our services.

Your information is stored on secure servers operated by Montero Elegance or trusted third-party service providers. We do not combine this data with other personal information for unrelated purposes.

Communication

When you contact us via email, contact form, or other communication channels, we may retain those communications in order to respond to your request and improve our customer service.

Any personal data shared in these communications is treated confidentially and stored securely. We do not use this information for marketing purposes unless you have given explicit consent.

Cookies

We use cookies and similar technologies to enhance the functionality and performance of our website and to better understand how visitors interact with it.

Cookies are small text files stored on your device that help us to:

Analyze website traffic and usage patterns

Remember user preferences

Improve website performance and overall user experience

Information collected through cookies may be stored on secure servers operated by Montero Elegance or trusted third-party providers, such as analytics or e-commerce platforms.

You may manage or disable cookies at any time through our cookie banner or your browser settings. Please note that disabling cookies may affect certain website features.

Use of Data

We do not collect or process personal data for purposes other than those outlined in this Privacy Policy, unless we obtain your explicit consent or are legally required to do so.

Third Parties

We do not sell or share your personal data with third parties, except when necessary to operate our store and fulfill orders. This may include trusted service providers such as:

E-commerce and website hosting platforms (e.g., Shopify)

Payment processors

Shipping and logistics providers

Analytics and technical service providers

These third parties are authorized to use your personal data only to perform specific services on our behalf and are contractually obligated to protect your information.

All employees and partners are required to handle personal data confidentially.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

Your Rights Regarding Personal Data

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your personal data, where legally permitted

Object to or restrict certain data processing activities

To exercise any of these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be published on this page.

We recommend reviewing this Privacy Policy periodically.

Questions and Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: support@monteroelegance.com

We aim to respond to all privacy-related inquiries within 24 business hours on business days.

Applicability to Brazil and United States

This Privacy Policy applies to users located in Brazil and the United States.

For customers in Brazil, we process personal data in accordance with the Lei Geral de Proteção de Dados (LGPD). For customers in the United States, we comply with applicable federal and state privacy laws, including consumer data protection regulations where applicable.

By accessing or using our website from either country, you acknowledge and agree that your personal information may be collected, stored, and processed in Brazil, the United States, or other countries where our service providers operate, always in accordance with this Privacy Policy and applicable data protection laws.

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