Legal Information

Compliance with Regulations

Montero Elegance operates in full compliance with all applicable laws and regulations, including consumer protection, e-commerce, and data protection legislation within the European Union, the United Kingdom, and other jurisdictions in which our services are available.

We are committed to conducting our business with transparency, responsibility, and in accordance with all relevant legal and regulatory standards.

Content Disclaimer

All content published on the Montero Elegance website is created with due care and attention. However, we do not guarantee the completeness, accuracy, or timeliness of the information provided.

In accordance with applicable law, Montero Elegance is responsible solely for its own content. We are not obligated to monitor transmitted or stored third-party information, nor to actively investigate circumstances indicating unlawful activity, unless required to do so by law.

If we become aware of any unlawful, inaccurate, or infringing content, such content will be removed or corrected without undue delay.

Liability for External Links

Our website may contain links to external websites operated by third parties. We have no control over the content of those websites and therefore assume no liability for external content.

At the time of linking, no illegal content was identifiable. Should we become aware of any legal violations, the relevant links will be removed promptly.

Copyright

All content published on this website — including, but not limited to, text, images, graphics, designs, logos, videos, and other materials — is protected by applicable intellectual property laws.

Any reproduction, distribution, modification, or commercial use of this content without prior written consent from Montero Elegance is strictly prohibited. Content may only be used for personal, non-commercial purposes.

Third-party content, where applicable, is clearly identified and remains the property of its respective rights holders.

FAQ

In which countries do you deliver?

Montero Elegance delivers to multiple countries worldwide. Available shipping destinations are displayed during checkout.

What are the shipping costs?

Shipping costs, if applicable, are clearly displayed at checkout before you complete your purchase.

We offer free shipping on most products as part of our promotions.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your shipment online.

How long is the processing and shipping time?

  • Processing time: 1–2 business days (Monday–Friday, excluding holidays)
  • Shipping time: Varies depending on destination and carrier

Delivery times are estimates and may be affected by factors such as customs processing, carrier delays, or peak seasons.

Can I cancel my order?

Yes. Orders can be canceled within 1 hour of placement, provided they have not yet entered processing.

To cancel, email with the subject:

Cancel + Order Number

After 1 hour, the order cannot be canceled but can still be returned according to our Return Policy.

Can I change my order?

Order changes are not guaranteed once processing begins. If you need to request a change, contact us as soon as possible and we will do our best to assist you.

What is your return policy?

You may return eligible items within 30 days of receiving your order, provided they are unused, in original condition, and in original packaging.

Full details are available on our Return & Refund Policy page.

How do I start the return process?

  1. Email us with the Subject: Return + Order Number
  2. Our team will respond within 24 business hours with return instructions.
  3. Ship the item using a trackable shipping method.

How long does it take for a refund to be processed?

Refunds are processed within 4 business days after return approval

Funds usually appear in your account within 4–6 business days, depending on your bank or payment provider

Total processing time may take up to 10 business days

Do you offer product warranties?

We do not offer extended warranties unless explicitly stated on the product page.

However, if a product arrives damaged or defective, please contact us within 24 hours of delivery and we will resolve the issue in accordance with our policy.

What payment methods are accepted and how is the transaction secured?

We accept the payment methods displayed at checkout, including major credit and debit cards and other secure payment options.

All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. Your payment details are never stored on our servers.