Shipping Policy

Important Information

Order Cut-Off Time: 3:00 PM (local business time)

Handling Time: 1–2 business days
(Monday–Friday, excluding public holidays)

Transit Time: 3–7 business days

Estimated Delivery Time: 4–9 business days

Shipping Cost: Free shipping on all orders

Shipping & Fulfillment

Orders placed with Montero Elegance are processed and fulfilled through trusted international fulfillment partners.

To ensure product availability and efficient delivery, orders may be shipped from different fulfillment centers depending on the product and destination.

Delivery Times

Handling Time: 1–2 business days

Transit Time: 3–7 business days

Estimated Delivery Time:
4-9 business days

Tracking information is provided once the order has been dispatched.

Taxes & Duties

All prices displayed at checkout include applicable taxes where required by law.

Depending on your location, customs duties, import taxes, or additional fees may apply. Any charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Orders can be tracked through our tracking page or directly on the carrier’s website using the provided tracking details.

Shipping Costs

Free shipping is available on most products as part of our ongoing promotions.

Any applicable shipping fees will be clearly displayed at checkout before payment is completed. We are committed to transparency — there are no hidden shipping costs.

Delays in Delivery

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

Carrier delays

Customs inspections or processing

Weather conditions

Peak seasonal demand

If your order is delayed, we kindly ask that you allow an additional 3 business days beyond the estimated delivery timeframe before contacting customer support.

Order Cancellation

Orders may be canceled within 1 hour of placement, provided they have not yet entered processing.

To request a cancellation, please contact us as soon as possible at:
📧 support@monteroelegance.com
Subject: Cancel + Order Number

Once an order has been processed or shipped, it can no longer be canceled but may still be returned in accordance with our Return & Refund Policy.

Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at:
📧 support@monteroelegance.com

Please include:

Your order number

A brief description of the issue

Clear photos of the item and packaging

We will review your claim promptly and arrange a replacement or refund where applicable.

Failed Delivery or Address Issues

If a parcel is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we reserve the right to:

Refund the product price excluding outbound shipping and return fees, or

Re-ship the order upon request, subject to additional shipping costs

Please ensure that your shipping details are accurate at checkout.

Contact Information

For any shipping-related questions, please contact us at:
📧 support@monteroelegance.com

We aim to respond within 24 business hours.

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