FAQ

In which countries do you deliver?

Montero Elegance delivers to multiple countries worldwide. Available shipping destinations are displayed during checkout.

What are the shipping costs?

Shipping Cost: Free shipping on all orders

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your shipment online.

How long is the processing and shipping time?

Handling Time: 1–2 business days
(Monday–Friday, excluding public holidays)

Transit Time: 3–7 business days

Estimated Delivery Time: 4–9 business days

Delivery times are estimates and may be affected by factors such as customs processing, carrier delays, or peak seasons.

Can I cancel my order?

Yes. Orders can be canceled within 1 hour of placement, provided they have not yet entered processing.

To cancel, email with the subject:

Cancel + Order Number

After 1 hour, the order cannot be canceled but can still be returned according to our Return Policy.

Can I change my order?

Order changes are not guaranteed once processing begins. If you need to request a change, contact us as soon as possible and we will do our best to assist you.

What is your return policy?

You may return eligible items within 30 days of receiving your order, provided they are unused, in original condition, and in original packaging.

Full details are available on our Return & Refund Policy page.

How do I start the return process?

Email us with the Subject: Return + Order Number
Our team will respond within 24 business hours with return instructions.
Ship the item using a trackable shipping method.

How long does it take for a refund to be processed?

Total processing time may take up to 10 business days.

Do you offer product warranties?

We do not offer extended warranties unless explicitly stated on the product page.

However, if a product arrives damaged or defective, please contact us within 24 hours of delivery and we will resolve the issue in accordance with our policy.

What payment methods are accepted and how is the transaction secured?

We accept the payment methods displayed at checkout, including major credit and debit cards and other secure payment options.

All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. Your payment details are never stored on our servers.

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