About Us
Welcome to Montero Elegance — where refined minimalism, quality, and intention come together.
Montero Elegance was created for those who appreciate clean design, timeless pieces, and products that integrate effortlessly into a modern lifestyle. We believe true elegance is found not in excess, but in thoughtful choices made to endure.
Our collections focus on carefully curated essentials designed to balance functionality, comfort, and understated sophistication. Each piece is selected with close attention to quality, durability, and purposeful design — created to complement your lifestyle rather than follow passing trends.
Montero Elegance operates as an international online store, offering worldwide delivery to customers across multiple regions. Orders are processed through trusted fulfillment partners and shipped directly to ensure availability and efficient service.
Shipping times and delivery details are clearly outlined in our Shipping Policy, and all orders include tracking so you can follow your purchase at every stage.
We are an independent online brand and are not affiliated with any physical retail chains or high-street brands.
Transparency, quality, and customer satisfaction are at the core of everything we do. Our support team is always available to assist with any questions regarding products, orders, or store policies.
FAQ
In which countries do you deliver?
Montero Elegance delivers to multiple countries worldwide. Available shipping destinations are displayed during checkout.
What are the shipping costs?
Shipping costs, if applicable, are clearly displayed at checkout before you complete your purchase.
We offer free shipping on most products as part of our promotions.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your shipment online.
How long is the processing and shipping time?
- Processing time: 1–2 business days (Monday–Friday, excluding holidays)
- Shipping time: Varies depending on destination and carrier
Delivery times are estimates and may be affected by factors such as customs processing, carrier delays, or peak seasons.
Can I cancel my order?
Yes. Orders can be canceled within 1 hour of placement, provided they have not yet entered processing.
To cancel, email with the subject:
Cancel + Order Number
After 1 hour, the order cannot be canceled but can still be returned according to our Return Policy.
Can I change my order?
Order changes are not guaranteed once processing begins. If you need to request a change, contact us as soon as possible and we will do our best to assist you.
What is your return policy?
You may return eligible items within 30 days of receiving your order, provided they are unused, in original condition, and in original packaging.
Full details are available on our Return & Refund Policy page.
How do I start the return process?
- Email us with the Subject: Return + Order Number
- Our team will respond within 24 business hours with return instructions.
- Ship the item using a trackable shipping method.
How long does it take for a refund to be processed?
Refunds are processed within 4 business days after return approval
Funds usually appear in your account within 4–6 business days, depending on your bank or payment provider
Total processing time may take up to 10 business days
Do you offer product warranties?
We do not offer extended warranties unless explicitly stated on the product page.
However, if a product arrives damaged or defective, please contact us within 24 hours of delivery and we will resolve the issue in accordance with our policy.
What payment methods are accepted and how is the transaction secured?
We accept the payment methods displayed at checkout, including major credit and debit cards and other secure payment options.
All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. Your payment details are never stored on our servers.